Refund policy

At LARA, we are committed to delivering quality and excellence. Kindly review our policy below:

• Returns are only accepted if the mistake is from our side.

• Custom-made (By Order) pieces are non-exchangeable and non-refundable.

• Ready-to-wear items may be exchanged within 24 hour of receiving the item, (items must be unworn, unwashed, with all original tags intact.

• Discounted and promotional items are final sale and cannot be exchanged or returned.

• Shipping costs for exchanges are covered by the customer.

Alteration Policy

• Each customer is entitled to one free size alteration only.

• For the first alteration, courier fees (pickup & return) are the customer’s responsibility.

• Any additional alterations after the first one will be fully charged (alteration + courier).

• Please make sure to provide accurate measurements, as the free alteration is valid for one time only.

• If the issue is caused by our company (cutting, tailoring, or incorrect size based on the order),

then the alteration and all courier fees will be fully covered by us.

Thank you for choosing LARA. Your trust inspires us to create elegance every day.